Last updated: January 1, 2024
1. Information We Collect
When you use Zenixa services, we may collect the following types of information:
Personal Information
- Name and email address provided during registration
- Payment information processed through our secure payment partners
- Communication records when you contact our support team
- Account preferences and settings
Technical Information
- IP address and approximate geographic location
- Device type, operating system, and browser information
- Usage data including viewing history and service interactions
- Connection quality metrics for service optimization
2. How We Use Your Information
We use collected information for the following purposes:
- To provide, maintain, and improve our IPTV streaming services
- To process transactions and send related notifications
- To provide customer support and respond to inquiries
- To personalize your streaming experience and recommend content
- To detect, prevent, and address technical issues and security threats
- To comply with legal obligations and enforce our terms of service
3. Data Sharing and Disclosure
Zenixa does not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:
- With trusted payment processors to complete transactions
- With service providers who assist in operating our platform
- When required by law, regulation, or legal process
- To protect the rights, safety, and property of Zenixa and its users
4. Data Security
We implement industry-standard security measures to protect your personal information, including encryption of data in transit and at rest, secure server infrastructure, regular security audits, and access controls limiting data access to authorized personnel only.
5. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can manage cookie preferences through your browser settings. Essential cookies required for site functionality cannot be disabled.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws. Account information is retained for the duration of your active subscription and for a reasonable period afterward to support re-activation and comply with legal requirements.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right to access and obtain a copy of your personal data
- Right to rectify inaccurate or incomplete information
- Right to request deletion of your personal data
- Right to restrict or object to processing of your data
- Right to data portability
To exercise any of these rights, please contact us at support@Zenixa.tv.
8. Children's Privacy
Zenixa services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided personal information, we will take steps to delete such information promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: support@Zenixa.tv
- Live Chat: Available 24/7 on Telegram
- Contact Form: Zenixa.tv/contact