Refund Policy

We want you to be completely satisfied with Zenixa. Read our refund terms below.

Last updated: January 1, 2024

1. Overview

At Zenixa, customer satisfaction is our top priority. We stand behind the quality of our service and offer a fair refund policy. This policy outlines the conditions under which you may request and receive a refund for your Zenixa subscription.

By purchasing a subscription, you acknowledge that you have read and agree to this Refund Policy. We strongly recommend using our free 24-hour trial before making a purchase to ensure our service meets your expectations.

2. Free Trial

We offer a free 24-hour trial with full access to all channels, movies, and series. This trial requires no credit card or payment information. We encourage all potential subscribers to take advantage of this trial to test:

  • Channel availability and quality in your region
  • Compatibility with your preferred devices
  • Streaming performance on your internet connection
  • Content library and EPG functionality

The free trial is limited to one per household or IP address. To start a free trial, contact our support team via email or the contact form on our website.

3. Refund Eligibility

You may be eligible for a refund under the following circumstances:

3.1 Technical Issues (Within 24 Hours)

If you experience persistent technical issues within the first 24 hours of your subscription that prevent you from using the service, and our support team is unable to resolve them, you are entitled to a full refund. Qualifying technical issues include:

  • Complete inability to connect to our servers despite correct credentials
  • Persistent buffering or freezing that our support team cannot resolve
  • Widespread channel outages affecting more than 50% of the channel lineup
  • Server-side errors preventing access to the service entirely

3.2 Extended Service Outage

If the Zenixa service is completely unavailable for more than 24 consecutive hours due to issues on our end (not caused by your internet, ISP, or device), you may request:

  • A prorated credit applied to your account for the downtime period
  • A free extension of your subscription equal to the downtime duration
  • A full refund if the outage exceeds 72 consecutive hours

3.3 Duplicate Charges

If you are accidentally charged more than once for the same subscription, the duplicate charge will be refunded in full immediately upon verification.

4. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

  • Change of mind or personal preference after the 24-hour eligibility window
  • Issues caused by your internet connection speed, stability, or ISP throttling
  • Device incompatibility that could have been tested during the free trial
  • Account suspension or termination due to violation of our Terms and Conditions
  • Failure to use the service during the subscription period (partial usage or non-usage)
  • Availability of a free trial that was not used before purchasing a paid plan
  • Channel lineup changes due to content provider agreements
  • Temporary service interruptions for scheduled maintenance
  • Geographic content restrictions based on your location
  • Third-party app or player issues not related to our service

5. How to Request a Refund

To request a refund, please follow these steps:

  • Contact our support team at support@Zenixa.tv or through our contact form
  • Include your full name and the email address associated with your account
  • Provide your order number or transaction ID
  • Clearly describe the reason for your refund request
  • Include any relevant screenshots or error messages if applicable

Our support team will review your request and respond within 24 hours. You may be asked to perform troubleshooting steps before a refund is approved to ensure the issue cannot be resolved.

6. Refund Processing

Once a refund is approved:

  • Refunds are processed within 5 to 10 business days
  • The refund will be issued to the original payment method used for the purchase
  • Credit card refunds may take an additional 5 to 10 business days to appear on your statement depending on your bank
  • PayPal refunds are typically processed within 3 to 5 business days
  • Cryptocurrency refunds will be issued at the current exchange rate at the time of the refund

You will receive an email confirmation once your refund has been processed. Upon refund, your account and access to the service will be deactivated immediately.

7. Subscription Cancellation

Zenixa subscriptions do not auto-renew. Each subscription is a one-time payment for the selected duration. There is no need to cancel your subscription to prevent future charges. When your subscription period ends, your access will simply expire.

If you wish to stop using the service before your subscription period ends, you may do so at any time. However, no prorated refund will be issued for the remaining unused portion of your subscription.

8. Chargebacks and Disputes

We strongly encourage you to contact our support team before initiating a chargeback or payment dispute with your bank or payment provider. Filing a chargeback without first attempting to resolve the issue with us may result in:

  • Immediate suspension of your Zenixa account
  • Permanent ban from future service use
  • Additional fees associated with the chargeback process

Most issues can be resolved quickly through our 24/7 support team. We are committed to finding a fair resolution for every customer.

9. Reseller Refund Policy

Refund policies for subscriptions purchased through authorized Zenixa resellers may differ. Reseller customers should contact their reseller directly for refund inquiries. Zenixa is not responsible for processing refunds for reseller transactions.

10. Changes to This Policy

Zenixa reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. The "Last updated" date at the top of this page indicates when the policy was last revised. Your continued use of the service after changes constitutes acceptance of the updated Refund Policy.

11. Contact Us

If you have any questions about this Refund Policy, please contact us: